The Library and Information Research Group (LIRG) has just published my article on methods for demonstrating the value of public libraries. The article provides a literature review of existing quantitative and qualitative evaluation methodologies for demonstrating value across a variety of sectors and analyses the pros and cons of:
- Auditing
- Return on Investment Studies
© Christine Rooney-Browne 2011
- Social Impact Audits
- Ethnography
- Tracking Surveys
- Customer Profiling
There’s a lot of really interesting case studies in the article and I’m sure some of the methodologies could help us to develop more appropriate models for measuring our own value!
I’ll also be presenting on this topic at the annual Umbrella Conference on 12th July 2011 at the University of Hertfordshire in Hatfield. So, if you’re interested in demonstrating the value of public libraries pop along to my session at 11.45am 🙂
The Library of Digress 