That’s what John Dolan demanded to know during his speech at today’s Library and Information Show in Birmingham.
He blamed “fearful and restrictive thinking locked inside IT offices” for the delay in delivering adequate digital services to public library users and called for “training and development” to better equip library staff to meet the demands of 21st century users.
Interesting, considering ongoing debates just about everywhere questioning the importance of a formal qualification in librarianship…
After all, I know for a fact that anyone graduating from the University of Strathclyde’s Information and Library Studies course over the last few years are more than capable of managing and creating access to online and digital resources; not to mention communicating the concept of Web 2.0 and helping users to interact with its associated tools!
Could it be that newly qualified librarians are more essential now, than ever before? 😉